Warranty and EULA

Support for the Future.

 

OS General Agreement

The Polar open Source license agreement may not be show at the beginning of the install, but by installing Polar OS you are agreeing to all the Polar License agreements. Which incudes but is not limited too, Polar bug Report, background, appstore, and all preinstalled and install 3rd party applications. This also incudes any Linux based distrobutions or kernels licence agreements. Changes May not be made on this page but will but, can be found Here. Base/Kernal Information Polar OS is a custom Linux distrobution based on Ubuntu OS and core Kernal 1292467. All changes are reserved by Polar, because of the state of the base operating system. All remnants of Ubuntu and Canonical have been removed. Open Source Licence Changes may be made to Polar OS and be redistributed. In the the case of redistributed.* In the case of redistributed changes may be made, but to restate it as another operating syste, all remnants of Polar Trademarks which incudes, but is not limited to backgrounds (owned or created by Polar), Polar icons, Photos, licensce agreement, and splash screen. Changes may be made be made with out chaging all Polar Trademarks if, the OS is not restated as a new disrobution, and that the state of all Polar Trademarks are left alone. Opon reqest you shall receive a copy of the Polar Assets Envirment, a copy of our distrobution licencce page, and a install and editing guide.

Distrobution Agreement

Polar OS is is based on a open source Linux distrobution and an open source kernal. If changes to our distrobution are made, classifing it as a new distrobution*The source code needs to be packages in such a way allowing all user to make changes and use it them selves. The package also needs to include our Polar Licences agreement and the new custom distrobution licence agreement.

Polar Debug Report

If a bug or glitch were to happen on a Polar computer or system. You have the option to report such a bug. If shuch a case were to happen your system may ask you if you would like to report the bug. Opon hitting no the system will not report any bugs or glitches to Polar, but may how ever save a copy of the report to your local harddrive. Opon hitting yes your system system will first ask you for you administrator passcode which will not be shared nor recored with Polar or the report. But will send a report to Polar and may also send another 3rd Party Companies. Thsi report can include but is not limited to installed applictions, corupted files, and past internet downloads.

Warranty

Limited Warranty

POLAR INC. provides a 30-Day Return Window (see Return of Non-Defective Products below) and the following limited warranty. This limited warranty extends only to the original purchaser.

Please note that any warranty services or questions must be accompanied by the order number from the transaction through which the warranted product was purchased. The order number serves as your warranty number and must be retained. POLAR INC. will offer no warranty service without this number.

POLAR INC. warrants cover this product and its parts against defects in materials or workmanship for one year (12 months) from the original ship date. During this period, POLAR INC. will repair or replace defective parts with new or reconditioned parts at POLAR INC.’s option, without charge to you. After expiration of warranty defected parts will be payed by the purchaser, if you so desire.

Shipping fees incurred from returns for under-warranty service in the first 30-days will be paid by POLAR INC.. All shipping fees both to and from POLAR INC. following this 30-day period must be paid by the customer. All returns, both during and following the 30-day period, must be affected via the Procedures for Obtaining Warranty Service described below. There may be small restocking fee, if you don't want a replacement but a refund.

All original parts (parts installed by POLAR INC. at the original system build) replaced by POLAR INC. or its authorized service center, become the property of POLAR INC.. Any aftermarket additions or modifications will not be warranted. The computer system owner is responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.

POLAR INC. makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this computer other than as set forth below. POLAR INC. makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.

Except as provided below, POLAR INC. is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the computer. Under no circumstances shall POLAR INC. be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the computer.

The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.

 

Warranty Conditions

The above Limited Warranty is subject to the following conditions:

This warranty extends only to products distributed and/or sold by POLAR INC.. It is effective only if the products are purchased and operated in the USA. (Within the USA including US 48 States, Alaska and Hawaii.)

This warranty covers only normal use of the computer. POLAR INC. shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized POLAR INC. representative; (iv) damages incurred through irresponsible use, including those resulting from viruses or spyware, overclocking, or other non-recommended practices. (v) POLAR INC. is not liable for eye damage, because of optical lens or optical glass. (vi) POLAR INC. is not liable for damages done by battery (vii) POLAR INC. is not liable for any damage produced by POLAR INC. products.

You must retain your bill of sale or other proof of purchase to receive warranty service. No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.

POLAR INC. and its Authorized Service Center accepts no responsibility for any software programs, data or information stored on any media or any parts of any products returned for repair to POLAR INC..

All pre-installed software programs are licensed to customers under non-POLAR INC. software vendor’s term and conditions provided with the packages. This warranty does not cover any third party software or virus related problems. POLAR INC. makes no warranty either expressed or implied regarding third-party (non-POLAR INC.) software.

Thirty-day Return Window does not include opened software, parts, special order merchandise and shipping and handling fees, or order over 20 products.

Return of Non-Defective Products

A non-defective product may be returned to POLAR INC. within thirty (30) days of the invoice date for a refund of the original purchase price with the following amendments/fees:

POLAR INC. will refund neither the original shipping cost nor the shipping and handling fees incurred from the products return. If the original purchase was made under a “Free Shipping” promotion then a standard $40 fee will be deducted from any return in counter to that offer.

No refund will be granted for software which has been opened, used, or tampered with in any way which jeopardized POLAR INC.’s ability to remarket or resell the product. POLAR INC. maintains full discretion in decisions regarding a products fitness for return. Any non-defective returns are subject to a 30% restocking fee, which percentage is taken from the final purchase price less any shipping or handling charges. Quantity purchases of five systems or more are not eligible for return. To return a defective product, please contact our Customer Service Department for a Return Merchandise Authorization (RMA) number and follow the Return of Products Instructions below. The RMA is valid for 10 days from date of issuance. Returns will not be accepted without an RMA. Manufacturer restrictions do apply. Any item missing the UPC on the original packaging may not be returned.

 

Procedures for Obtaining Warranty Service

RMA (Returning Merchandise Authorization) Policy:

If repairs are required, the customer must obtain a RMA number and provide proof of purchase. RMA and services are rendered by POLAR INC. only. Any shipping costs after 30 days (starting from the original date of purchase) on any item returned for repair is the customers’ responsibility. All returned parts must have a RMA number written clearly on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without a RMA number written on the outside of the package. RMA numbers are only valid for 30 days from the date of issue.

Should you have any problems with your computer, please follow these procedures to obtain the service:

1. If you have purchased our on-site warranty, please find your warranty# (the order number from the transaction through which the warranted product was originally purchased) and contact POLAR INC. Customer Service at PHONE NUMBER.

2. If the computer must be repaired, a RMA number (Return Merchandise Authorization Number) will be issued for shipment to our repair department. Please follow the instructions given by POLAR INC. technical support staff to ship your computer. POLAR INC. will not accept any shipments without a RMA number.

3. Pack the computer in its original box or a well-protected box, as outlined in the Return Shipping Instructions. POLAR INC. will not be responsible for shipping damage/loss of any product outside the original 30-day POLAR INC.-paid service period. It is very important that you write the RMA number clearly on the outside of the package. Ship the computer with a copy of your bill of sale or other proof of purchase, your name, address, phone number, description of the problem(s), and the RMA number you have obtained to: POLAR INC.

Computer Service Center

RMA#____________

ADDRESS

 

4. Upon receiving the computer, POLAR INC. will repair or replace your computer (at POLAR INC.’s discretion) and will ship it back to you within 2 weeks (dependent on parts availability) via UPS.

5. Cross-exchange (Parts only): You will need to provide a valid credit card number as a deposit guarantee when the RMA number is issued. Once approval has been obtained on your credit card, the part(s) will be shipped UPS. You will need to ship defective part(s) back to POLAR INC. within 15 days to avoid charges to your credit card. If such charges are incurred, the shipped part(s) will be billed at the then current price.

6. POLAR INC. will pay for shipping to and from the customer only within the first thirty days following the original product ship date. Following this 30-day period all shipping fees both for under warranty and post warranty repairs are the sole responsibility of the customer. The customer also assumes full liability for losses or damages resulting from shipping as well as all responsibility to pursue remuneration for such issues with their selected carrier.

 

After One-Year Warranty – Post Warranty Repair

For post warranty repair, the procedure is the same as outlined above for RMA and shipping. However, you are responsible for shipping charges both ways, current labor ($75 per hour if not under warranty), and the current price of part(s) used in repair.

 

CUSTOMER SERVICE INFO WARRANTY EXCLUSIONS

POLAR INC. does not offer technical support for any software including installed OS or other programs. Technical support should be pursued through channels offered by the software’s individual tech support. POLAR INC. accepts no liability for problems caused by aftermarket software or hardware modifications or additions. POLAR INC. is not responsible for giving any technical support concerning the installation or integration of any software or component the customer did not pay POLAR INC. to install. POLAR INC. is not responsible for loss of data or time, even with hardware failure. Customers are responsible for backing up any data for their own protection. POLAR INC. is not responsible for any loss of work (“down time”) caused by a product requiring service. This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse. POLAR INC. has the option of voiding the warranty if any one other than an POLAR INC. technician attempts to service the product. POLAR INC. will not warrant any problems arising from an act of God (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of hardware, software, or additional devices added to complement any system/component bought at POLAR INC.. Under no circumstances will POLAR INC. be responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees. POLAR INC. will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. POLAR INC. makes every effort to make sure all information on our website is correct.

Writen by Cyber Security and Data Analysis Divition

CEO and Founder – Evan Sellers

Head of board of directors – Matthew Patrohay

Head of company realationships - Connor Harrison